Nicole T. Cook
Crescent City, CA 95531
nicole@nicoleanddebbie.com
 
College Instructor & Project Management Consultant
INTEGRATING PEOPLE WITH TECHNOLOGY

Experienced College Instructor with a MBA in Finance and a B.S. in Computer Engineering, who understands the need for balance between the business and technical skills of an organization. Particularly skilled in the development and presentation of college lecture material using computer based tools. This includes lectures in PowerPoint and web based material supporting lectures and lab assignments. Lecture and lab design includes a motivational “hook” to keep the student interested in working on the class assignments.

PROFESSIONAL EXPERIENCE

College Instructor The College of The Redwoods, Crescent City, CA 2004-2005
The College of The Redwoods is a Community College serving Mendocino, Humboldt and Del Norte Counties in Northern California. I taught a variety of classes in the business department both on campus and off campus. My classes varied in size with the largest being 25 students.
  • Instruct classes in the following subjects: Introduction to Accounting, Introduction to Business and Community Education - How to Use Computer Applications.
  • Develop lecture and lab material for all classes, which includes: PowerPoint presentations and a website with assignments which can be downloaded and turned in electronically, which makes several classes paperless. While at COR I also developed Class material for Business Math, Introduction to Spreadsheets and Computerized Accounting using QuickBooks.
  • Development and maintenance of a website for each class. The web resources are designed to make the course material accessible from any computer with Internet access

Assistant Professor University of Alaska, Fairbanks, Tanana Valley Campus 2002-2004
TVC is the Community College arm of the University of Alaska serving the Fairbanks area. I teach in the Computer Information and Office Systems Department. My area of concentration is Computer Hardware, Networks and Web Page Design.
  • Instruct classes in the following subjects: Hardware and Software Configuration and Troubleshooting, Computer Networking Configuration and Troubleshooting, Beginning & Intermediate Web Site Design
  • Develop modular hardware labs that could demonstrate the topic being discussed and be completed in the limited time frame of a College class schedule. Set up and maintain equipment for these labs.
  • Development and maintenance of a website for each class. The web resources are designed to make the course material accessible from any computer with Internet access

College Instructor The College of Marin, Kentfield, CA 1998-2002
The College of Marin is a Community College serving the San Francisco North Bay area. I teach in the Business and Information Systems Department. My area of concentration is computer literacy. I instruct classes of sizes ranging from 25 to 55 students.
  • Instruct classes in the following subjects: Introduction to the Internet, Introduction to Web Site Design (HTML), Intermediate Web Site Design (HTML/JavaScript), Introduction to Project Management, Introduction to Personal Computers, Networking Essentials
  • Develop lecture and lab material for all classes, which includes: PowerPoint presentations and a website with assignments which can be downloaded and turned in electronically, which makes several classes paperless.
  • Development and maintenance of a website for each class. The web resources are designed to make the course material accessible from any computer with Internet access

College Instructor Santa Rosa Jr. College, Santa Rosa, CA 2000-2002
Santa Rosa Jr. College serves the far North Bay region of San Francisco with campuses in both Santa Rosa and Petaluma. I taught in the Computer Information Systems Department. My area of concentration was computer literacy courses.
  • Instruct classes in the following subjects: Introduction to the Internet, Introduction to HTML Programming, Advanced HTML programming.
  • Develop lecture and lab material for all classes, which includes: PowerPoint presentations to support each lecture with graphical material to enhance the communication of the topics being taught to the students.
  • Developed and taught a class in web site design by distance learning. The class was 100% web accessible utilizing a online web based testing system & group communications system.

President TGSF, San Francisco, CA 1998-2001
TGSF is a 501c non-profit Corporation with approximately 300 members in the greater San Francisco area. TGSF’s operating budget is about $50 thousand annually. After serving two years on the Executive Committee I was elected to the office of President and served my third year as President.
  • Coordinate the overall activities of the organization including: Four major events (an event with 400 participants from all over the country in January, an event with over 100 participants in October and two events in June), Speaking engagements at local area Colleges, The monthly newsletter, The organizations web site, Supporting efforts for one of the task forces set up by the San Francisco board of Supervisors, Supporting efforts for the new Community Center in San Francisco, 20 social events and 8 educational seminars.
  • Served as one of the speakers for more than 20 speaking engagements at area Colleges from as far North as Humboldt State in Arcata, as far South as San Jose and as far East as American River College in Sacramento.
  • During the first two years on the Executive Committee I organized the bi-monthly (twice a month) social events as well as two of the four major events.

Acting Business Program Manager Fireman’s Fund Insurance Co., Novato, CA 1998-1999
Large Insurance company employing over 1000 people in the US with annual revenues of about $403 million. Initially contracted to improve Project Management procedures in Underwriter Process Support & Training (UPS&T) department. Became Acting Business Program Manager for the PRISM project and held this post until the first release of the product. PRISM was the largest FFIC software project at that time.
  • Supervise staff of 13 including: 9 Subject Matter Experts for the insurance industry, and 4 Quality Assurance people. The Subject Matter Experts were the core requirements gathering team.
  • Served as part of the interview team for all new employees being hired into the department. It was my responsibility to assess the technical capability of the candidates.
  • Coordinated several requirements gathering and JAD sessions where industry professionals were brought in from the field to contribute to the design of the new operations software.
  • Performed role as primary liaison with corporate process control unit during the roll out of a new corporate wide Project Management system. The new system used a methodology planning technique (LBMS) in conjunction with a project management planning system (Primavera).
  • Developed training material, and taught class designed to train more than 40 Project Leads in the new Project Management System. Taught additional Project Management classes to educate almost 90% of a department of over 100 people.
  • Developed training material, and taught several lunchtime seminars designed to inform the department of how the roll out of a new LBMS methodology would effect the way they work. Several elements of the material I developed were used in other departments as well.
  • Introduced formal requirements gathering techniques into the existing requirements gathering process. This resulted in the production of a comprehensive hierarchical listing of all the requirements in a single indexed document. As a result a perceived manpower shortage vanished.
  • Developed, organized and chaired three regularly scheduled status meetings to keep all the participants and management informed of the status of the PRISM project. These meetings were very structured (run with agenda’s & facilitated to keep them on track), which was new for this company.
  • Assisted Vice President of the department in performance review evaluations. I also developed a set of procedures based on company goals, which linked individual goals with performance review criteria.

Director, Consulting Services Micromega Systems Inc.,Corte Madera, CA 1996-1997
Small custom software development firm with 30 employees. Company annual revenues of about $3 million. Hired to take over the position of one of the partners in the company and improve several project management aspects of the Consulting Services division.
  • Supervise staff of 11 including: 4 full time Software Developers, and 7 contract Software Developers. Conducted search, interviewed and hired all new members of the team. Maintained a list of potential candidates to staff new business rapidly. I worked with contract brokers, newspapers, employment firms and web based employment services in this effort.
  • Developed and maintained the revenue and cost projection plans for my department. This included a resource loaded schedule projecting the completion of all ongoing work as well as staffing of new business in the “about to close” phase of acquisition.
  • Plan, monitor, and administer $550,000 of resources per quarter.
  • Designed and managed implementation of systems aimed at improving the companies operations including a network upgrade from Novell in a Windows 3.x environment to an all Windows 95 / Windows NT network with a Windows NT 4.0 multiple server environment. I also drove an upgrade to the companies financial tracking system, taking the company from personal financial planning software to small business financial planning system.
  • Development and maintenance of a team of Software professionals able to address a wide range of customer requirements in the custom software market. This included training in requirements gathering, specification development, bug tracking and onsite testing. We also started a program designed to train members of the team in other development languages including Visual Basic and MS SQL Server. This effort also included keeping enough of our engineers trained to retain our Microsoft Solutions Provider status.
  • Functioned as primary liaison between all the clients of my department (Consulting Services). Made regular visits to their location to insure they were happy with the service they were receiving.
  • Supervised the development of the company web site. I developed the structure of the web site and the storyboard for how the web site would look when complete. The website was developed under my supervision (my S.O. did the work). The web site resulted in a significant number of on-line sales of our products.
  • Developed proposals on all government contracts that the company decided to pursue. This included acquisition of the RFP, attending the bidder’s conference and the development of the proposal as directed by the RFP.

Manager, Product Management International Microcomputer Software Inc.,San Rafael, CA 1995-1996
Mid-sized software manufacturer with 200+ employees worldwide with annual revenues of over $22 million. Hired to develop procedures and systems and to create an environment among the Product Managers that will allow the company to grow.
  • Supervise staff of 15 including: 6 Project Managers, 1 Localization Manager, 3 Technical Writers, 2 Administrative Assistants locally and 3 Product Developers in St. Petersburg, Russia. Conducted search, interviewed and hired all new members of the team.
  • Served in a coordinating capacity for the Quality Assurance department for the 3 months that the company was without a Quality Assurance Manager. As a result I became intimately familiar with the QA cycle for retail software from Alpha testing, through external Beta testing and into release.
  • Plan, monitor, and administer $150,000 quarterly budget.
  • Designed and implemented systems that effectively track how well products are brought to market. As a result of this system, company can project deliveries incorporating risk management into planning.
  • Developed an electronic library eliminating the dependency for product knowledge on the memory of individuals.
  • Served as Project Manager when the company purchased the Project Management tool “Viewpoint”, revised and re-released it to the market as “Turbo-Project”. In this effort I was able to control what features were added to this product, resulting in a product that out performs Microsoft Project.
  • Served as part of the software defect prioritization team. This team met during the crunch period prior to release to keep the software developers focused on the most significant problems with the product.
  • Developed procedures on how my department was to interface with its counterparts in the company. The resulting environment improved former bottlenecks taking several weeks out of the development cycle.

Project Coordinator Hughes Aircraft, El Segundo, CA 1990 - 1994
Large defense contractor, worked in the Electro Optical Data Systems Group and Space and Strategic Systems Division. Division generated revenue over $2 million with 150 employees. Hired to: 1.) systemize R & D schedule to insure budget fore casts and on-time deliveries were maintained, 2.) upgrade and integrate finance department information system, 3.) Develop and implement workable interdepartmental cross-functional management
  • Served as chairperson on the finance and cross-functional committees charged with defining the scheduling and cost accounting needs of the entire El Segundo Group (5,000 + personnel).
  • Developed state of the art scheduling system capable of handling the needs of the division. LAN based system offered real time access to the schedule and information from the desk of any member of the management, engineering or business project team. This solution was a cross platform solution utilizing a variety of off the shelf applications tied together with a small amount of custom development.
  • Co-developed several electronic connectivity projects between dissimilar platforms and provided technical assistance in setting up an automated reporting system using an Internet protocol allowing the finance division to improve their cost accounting turn around time.
  • Wrote documentation on how LAN based scheduling system worked as well as how a number of support programs functioned. Documentation was formatted to allow novice computer user to follow along and fully utilize entire system.
  • Completed an extensive analysis of how project information flows through the division. The results of this analysis allowed me to employ a unique solution that conformed to the realities of the Hughes Aircraft project environment.
  • During the companies move from mainframe to micro-computer financial reporting, I wrote an interface for novice PC users which allowed them to access their applications without having to understand the operating system.
  • Conducted several lunchtime seminars for the department offering training in how to use: email, Microsoft Word, Microsoft Excel, Microsoft Project and several other PC based applications.
  • Participated in the development of the proposal for two large government contracts. Drafted in excess of 50 pages for the technical volume of the proposal.

Program Manager John M. Cockerham & Associates, El Segundo, CA 1987 - 1990
Small management consulting firm specializing in providing solutions to scheduling and cost accounting problems in the R & D environment, used by the U. S. Government to determine why government funded programs were behind schedule and/or over budget. Company based in Huntsville Alabama employing over 100 people. Hired to help maintain the schedule of a large military R & D project.
  • Performed research and analysis on competitor to ensure edge in contract bidding process.
  • Managed a staff of management information specialists, ranging between 8 and 15, depending on project scope.
  • Made presentations to prospective clients, outlining company provided services.
  • Automated accounts payable / receivable for regional office by utilizing a small business software. The automation resulted in reassignment of one office personnel.
  • Supervised and assisted in the development of 4 program schedules for large multi-million dollar government projects.
  • Developed technical and management volumes for proposals in response to government request for proposals.
  • Wrote software to scan and search a large volume of resumes the company was receiving in response to running ads. System reduced the amount of processing time by 87%.
  • Installed customized and upgraded hardware and software at customer locations.

Project Engineer Astrophysics Research Corporation, Long Beach, CA 1984 - 1987
Medium sized manufacturing company specializing in X-ray imaging and computer imaging analysis products. Market leader in airport scanners, also involved in the development of scanners for the food processing industry. Annual revenues over $20 million with offices in the U.S. and Europe. Hired to coordinate customer request through marketing and manufacturing to insure as much of existing technology was utilized to produce product. Also responsible for coordinating retrofits to resolve field problems.
  • Supervised 3 CAD design engineers, and 1 lab technician.
  • Developed the system design for three new products. Process included: Scheduling the product, coordinating the production of the prototype, writing system software, testing, and developing the system documentation.
  • Managed and coordinated the retrofit programs for 4 existing products.
  • Wrote software to allow diagnostics to be run on food processing units over the phone lines, reducing field travel by over 30%.
  • Converted old Intel 8080 and 8085 assembly code to make use of work that had been developed by software engineers who had left the company.
  • Reverse engineered and successfully repaired assembly code that had been sabotaged by the former lead programmer just prior to his accepting a position with another firm.

Student Engineer Rockwell International, Downey, CA 1979 - 1982
Large defense contractor, worked in the Space Systems Group. This Group was responsible for development and deployment of the Space Shuttle Fleet. Hired to: 1.) Operate 7 automated data processing computers in the flight simulation laboratory, 2.) Process large volumes of flight simulation data during third shift for use the next day.
  • Developed a system that increased data reduction output during 3rd shift by 1200% (from 10 jobs to 120 jobs) using the existing equipment and the existing staff.
  • Wrote software to automate the magnetic tape labeling system in the Flight Simulations Lab.
  • Cross trained with 4 other lab stations which allowed me to maintain the Simulation Labs by myself for extended periods of time.

EDUCATION

MBA, Finance California State University at Long Beach 1994
B.S.E.E., Computer Science California State University at Long Beach 1984

CERTIFICATIONS

CompTIA A+ Certification Computer Hardware & Software – Configuration & Troubleshooting 2003
CompTIA Network+ Certification Computer Networking – Configuration & Troubleshooting 2003

Last Updated on Sunday, 05-Jun-2005 12:56:43 EDT